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About The Real Real
The Real Real is the world's leading online luxury resale retailer, offering verified, previously owned designer clothes from brands such as Chanel, Hermès, Manolo Blahnik, and Cartier for up to 90% off retail pricing. Their team of luxury specialists and professional gemologists curates, analyses, and authenticates the greatest apparel, handbags, shoes, and fine jewelry, resulting in the web's top luxury resale destination for women and men.
Designers like Tory Burch and Burberry provide jackets, skirts, sweaters, swimsuits, and more for women wanting to update their outfits. Customers may discover gently used handbags from Proenza Schouler and Chloe in the popular women's accessories department. Men's clothing selections range from comfortable button-down shirts to expertly fitted suits, and accessory choices include ties, watches, and travel essentials.
The RealReal works hard to make the consignment process user-friendly. Authenticity is never a concern when you purchase at The RealReal. The company has a specialized staff of authentication experts trained to examine everything from Balenciaga handbags to Cartier watches, ensuring that every item sold on The RealReal is 100 percent genuine.
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The RealReal Shipping Policy
FedEx ships all domestic shipments, and consumers can choose between regular, 2-day, or next-day delivery. Additionally, The RealReal ships to more than 60 other nations. P.O. boxes, APO/FPO addresses, and a few US Territories are not, however, places that The RealReal may deliver to. All domestic orders are subject to a $12.95 regular shipping cost or a $39.95 express shipping price. International shipments need a longer shipping duration and have greater costs depending on where they are going.
The RealReal Return Policy
Within 14 days of the in-store purchase date or the original shipment date, qualifying products may be returned in like-new condition to The RealReal. Items may be eligible for consignment if they are received more than 21 days after purchase, but not for return or exchange. A $6.95 restocking charge applies to all in-store returns unless they are combined with another in-store purchase.
Contact The RealReal Support
Call (855) 435-5893 to get in touch with The RealReal customer service staff if you have any inquiries regarding consignment, authenticity, or returns. You may also use the website's Contact Us form to submit a question or send an email to [email protected].
The RealReal free curbside pickup
At all of its retail locations, The RealReal provides free curbside pickup service. When making an online purchase, choose Curbside Pickup to avoid paying shipping costs and receive your goods quickly. If an item is available for pickup at your neighborhood shop, a notice will appear on the product page. Your order will be ready for same-day pickup in four hours if you place it before 3 p.m.